Frequently Asked Questions
Everything you need to know about enhancing your outdoor space.
What materials are used in Domi Outdoor Living products?
We use premium, weather-resistant materials including rust-resistant aluminum frames, high-density polyethylene (HDPE) wicker, and fade-resistant Sunbrella fabrics to ensure longevity and durability in all climates.
How long does shipping take for gazebos and pergolas?
Standard shipping typically takes 5-10 business days. Due to the size and weight of our hardtop gazebos, these items are shipped via LTL freight, and the carrier will contact you to schedule a delivery appointment.
What is your return policy?
We offer a 30-day return policy for items in their original packaging and unused condition. Please note that return shipping costs may apply, and large items must be returned via specialized freight services.
Are your products covered by a warranty?
Yes, all Domi Outdoor Living products come with a standard 1-year limited warranty covering manufacturing defects. Specific components, such as gazebo roof panels or frames, may carry extended coverage.
Do you offer assembly services?
While we do not provide direct assembly services, our products come with detailed instruction manuals and all necessary hardware. We also partner with third-party services like BILT or TaskRabbit to help you find local professional installers.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through providers like Affirm to help you create your dream patio today.